Privacy policy

PRIVACY POLICY

OVERVIEW

VeraLife Ltd (“we”, “us”, “our”) operates this website and provides products and services (the “Services”).

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Services.

By using our website, you confirm that you have read and understood this policy.

CONTACT DETAILS

VeraLife Ltd
20–23 Woodside Place
Glasgow
G3 7QL
United Kingdom

Email: business@veralife.co.uk

PERSONAL INFORMATION WE COLLECT

We may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction details
  • Payment information (processed securely via third parties)
  • Account details (if created)
  • Device data (IP address, browser, cookies)
  • Website usage data

HOW WE COLLECT YOUR DATA

We collect information:

  • Directly from you (when you order, contact us, or create an account)
  • Automatically (through cookies and website tracking)
  • From service providers (e.g. Shopify, payment processors)

HOW WE USE YOUR DATA

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about orders or support
  • Improve our website and customer experience
  • Prevent fraud and protect our business
  • Send marketing communications (only if you opt in)

PAYMENTS

We do not store full payment details.

All payments are processed securely via providers such as Shopify Payments, Stripe, or PayPal.

SHARING YOUR DATA

We only share your data where necessary, including with:

  • Shopify (our platform provider)
  • Payment providers
  • Delivery companies
  • Analytics and marketing services

We do not sell your personal data.

SHOPIFY

Our store is hosted on Shopify. Shopify may process your personal data to provide and improve the platform.

You can read Shopify’s Privacy Policy here: https://www.shopify.com/legal/privacy

COOKIES

We use cookies to:

  • Keep your cart active
  • Improve website performance
  • Understand how users interact with our site

You can control cookies through your browser settings.

DATA RETENTION

We only keep your personal data as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes

YOUR RIGHTS (UK GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time

To exercise your rights, contact:
business@veralife.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

DATA SECURITY

We take reasonable steps to protect your data. However, no system is completely secure.

CHILDREN’S DATA

Our Services are not intended for anyone under 18, and we do not knowingly collect data from children.

INTERNATIONAL TRANSFERS

Your data may be processed outside the UK. Where this happens, we ensure appropriate safeguards are in place.

CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be posted on this page.